Refund & Returns Policy

Because our boxes are fresh, short-dated and perishable, we cannot accept change-of-mind returns for hygiene and food safety reasons once a box has been dispatched. This does not affect your rights where an item is faulty, damaged or not as described.

• —If your box arrives damaged, spoiled, incorrect, or has melted in transit, contact us within 48 hours of delivery.
• —Please include your order number and clear photos of the box and affected items so we can assess it quickly.
• —Once verified, we will send a replacement or issue a refund for the affected items — your choice where practical.

Chocolate-based treats can soften or melt in warm conditions. We pack appropriately and flag melting risk at checkout, but where an item arrives melted or heat-damaged, the damaged-item process above applies. Please report it within 48 hours with photos.

If a tracked order is not delivered, contact us and we will investigate with the carrier. Where an order fails to deliver due to an incorrect address you provided, we may not be able to refund, but we will help arrange a resend where possible.

Approved refunds are returned to your original payment method via Stripe. Timing depends on your bank or card issuer, typically within 5–10 business days after we process it.

• —You can cancel a membership at any time to stop future renewals; the current paid period runs to its end.
• —A monthly box already dispatched is not refundable except under the damaged/spoiled process above.
• —Membership boxes are a current-period benefit and are not refundable as cash if unused.

Email support@rawkiesuk.shop or call +44 7615783118 with your order number. This policy sits alongside your statutory consumer rights under the laws of England and Wales and where you live.